Where do you ship to?
We ship worldwide by express courier delivery, otherwise, you can contact your local distributor, contact details will be displayed on our distributor webpage.
What information is required to place an order?
- Product code(s) of the item(s) you require
- Shipping and billing address (the billing address must be an organization, company, university or academic institution)
- Purchase Order Number (and PDF file) or credit card
- Telephone number (so we can contact you if we have a query)
- Your email address (so our system can confirm the details of the products you have ordered and inform you of the planned delivery date)
What is a Purchase Order Number “PO”?
Most organizations give a purchase order reference number (PO#) to each order that is sent to a supplier. The supplier will include this number on their invoice thus enabling the organization’s administration to easily confirm that the supplier’s invoice is valid and process payments.
Therefore, please obtain a PO# from your admin/purchase department and include this information with your order.
If your organization does not use formal PO# and you wish to buy online, you have the option of paying using a credit card.
When do you ship and what is the transit time?
For North America we ship for next-day delivery. European transit time is 2-3 days. For other parts of the world, depending on the country, the transit time is 3-5 days.
Does the transit time affect the product?
All our products are lyophilized and shipped at room temperature, even if the vial label reads “store at +4℃ or -20℃”. If the product is shipped at ambient temperature, it is known to be stable for the duration of shipping and normal handling. However, storage in the refrigerator or freezer is often recommended for long-term stability of a product. Upon receipt of your product we recommend storage in the refrigerator or freezer (as indicated in the data sheet of the product). If you have any specific shipping requirements, please contact our customer service.
Which payment methods are accepted?
We accept credit cards, check, bank and wire transfers as methods of payment, for further details please email us through our contact form or at firstname.lastname@example.org.
All payment details are described on the invoice that you will receive after your order is dispatched. The invoice will be sent to the billing address you specified and it can be different than the delivery address for the products.
How will I know if my order has been received by MédiMabs?
We confirm receipt of all orders by email. You will also be notified when your order is dispatched and provide tracking details so you can monitor the progress of your order. If your purchasing department is placing your order for you then please ask them to quote your name and your email address, to ensure that the order confirmation and all communication relating to your order is sent directly to you.
Return and replacement Policy
If the product purchased does not perform as described on the datasheet please notify us within 6 months of delivery and our team of scientific experts will examine details of your protocol to determine whether the problem is protocol related or product related.
- For product-related problems, a replacement will be offered.
- For protocol-related problems, our experts will give you independent professional advice.
If you received an incorrect item, please contact us asap (max 5 days after delivery) and store the antibody in the fridge at 4°C in the original packaging. Please do not attempt to return the item yourself, we will contact you as soon as possible to provide instructions related to the return and to ensure you receive the correct item.
Please note that MediMabs does not permit the return of, or offer refunds for incorrectly ordered items.